MELINA BAY HOUSE ONLINE PRIVACY STATEMENT
We at Melina Bay House are dedicated to protecting your privacy and safeguarding your personal data. Our mission is to consistently exceed our guests’ expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests’ needs by using the information you entrust us with responsibly. We are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.
We have provided this Privacy Statement as an explanation of how we collect, how the use of this information can benefit your experience on our web sites and during your relationship with us, with whom and for what purposes we may share the information, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
We are fully committed to providing you with information about the collection and use of personal data furnished by, or collected from you while using our web sites, products and services. It is our standard practice not to ask you for information unless we need it. The main purpose for collecting your personal data is to allow us to provide you with the requested services such as processing a transaction. In addition, information may be collected for the following purposes:
- fulfilling reservation or information requests;
- purchasing products or services;
- registering for program membership;
- responding to our communications (e.g., surveys, promotional offers, or reservation confirmations);
- accommodating your personal preferences;
- fulfilling requests for services or recommendations we provide you;
- working with third party sources with your consent, including processing information you make available via social networking and other web sites, to better assist us with understanding your interests and to serve you better;
- your use of our apps on your electronic devices;
- updating your contact information including your address; or
- facilitating the transmission of forward to a friend email at your request.
We may also ask your permission to use your personal data for the following purposes:
- Sending you direct marketing messages and communications in relation to the products and services offered by Melina Bay House, our strategic marketing partners, and other trusted third parties;
- Performing market research via surveys to better serve your needs, improve the effectiveness of our web site, your accommodation experience, our various types of communications, advertising campaigns, and/or promotional activities.
We may also analyze personal data we process for the above-mentioned purposes to better understand our customers’ needs, improve our services and the way we operate. The outcome of such analysis will only be aggregate data that will not to be used to identify, single out, or take action towards an individual, but only to analyze trends and other behavior at aggregate level.
We collect information about our House guests and web site visitors so that we can provide an experience that is responsive to our guests’ and visitors’ needs. In order to fulfill the above mentioned purposes, we may collect personal data or information relating to you that can identify you, directly or indirectly. Such data may primarily include your name, home, work and e-mail addresses, telephone, mobile telephone, and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).
When you visit our websites, we may also collect internet log information and details of visitor behavior patterns which we only process in a way which does not identify you (or anyone else). If we use your data in this way, we do not attempt to identify you or to single out information on an individual level. If we do want to identify you or single you out, we will make it clear when we collect the information and will explain what we intend to do with it.
You may opt out of Melina Bay House surveys and marketing emails relating to Melina’s Bay House offerings and services, when we collect your information and at any time by clicking on the link included in such communications, or by contacting us directly to opt out of direct marketing, telemarketing, emails or surveys.
In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, we may collect and use personal data that you volunteer, or behavioral data or other information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.
In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, sex life, health conditions or judicial data) as permitted or required by the applicable law.
Your personal data will be kept in a form which enables to identify you for no longer than it is necessary for the purposes for which we collected and use your data. Your personal data may be retained in certain files for a period of time as required by applicable law and following Melina’s Bay House data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely due to technical constraints, and will be blocked from further processing for purposes which are not mandatory by law
You may request to have access to your personal data we keep or to have your personal data updated, erased or blocked unless this proves impossible or involves a disproportionate effort. You have may request confirmation as to whether we process your personal data and what that data constitutes.
Where allowed under local law, you may request us to erase your personal data, if one of the following circumstances exist:
- your personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
- if the processing was based on your consent and if you have withdrawn your consent, your consent has expired, or where there is no longer a legal ground for the processing of your personal data;
- If the processing is for direct marketing purposes or if you make a justifiable objection ;
- a court or regulatory authority has ruled that your personal data concerned must be erased;
- your personal data was unlawfully processed.
To ensure that your personal data is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). Please note that in an effort to prevent the unauthorized disclosure of your personal data, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form.
Therefore, for the above reasons you should not always expect that all of your personal data will be completely removed from our databases in response to your request, even though we are regularly reviewing our data retention practices to ensure that personal data, while residing on the systems of Melina’s Bay House strategic marketing partners and service providers, will not be actively processed and will be accessed only if required by law.
Please refer to the appropriate contact information below to contact us about updating your communication preferences, removal from our marketing lists, or to submit a general question or request.
Melina Bay House recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. Melina Bay House owned web sites and servers have security measures in place to help protect your personal data against accidental, loss, misuse, unlawful or unauthorized access, disclosure, or alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using appropriate administrative, procedural and technical safeguards, including password controls, “firewalls” and the use of up to 256-bit encryption based on a Class 3 Digital Certificate issued by GeoTrust, Inc. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.